Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Min Zhou, Lindu Zhao, Nan Kong, Kathryn S. Campy, Ge Xu, Guiju Zhu, Xianye Cao, Song Wang
| Year of publication: |
2020
|
|---|---|
| Authors: | Zhou, Min ; Zhao, Lindu ; Kong, Nan ; Campy, Kathryn S. ; Xu, Ge ; Zhu, Guiju ; Cao, Xianye ; Wang, Song |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 52.2020, p. 1-12
|
| Subject: | China | Perceived risk | Perceived satisfaction | Self-service parcel delivery service | UTAUT | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Innovationsakzeptanz | Innovation adoption | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.101911 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012132206