Understanding culture on the effectiveness of restaurant servers' check-back style
Hye Eun Lee (Department of Communicology, University of Hawai'i at Mānoa, Honolulu, Hawaii, USA), Joyce Hyunjoo Hwang (Department of Travel Industry Management, University of Hawai'i at Mānoa, Honolulu, Hawaii, USA), and Keri Bennett (Department of Communicology, University of Hawai'i at Mānoa, Honolulu, Hawaii, USA)
| Year of publication: |
2015
|
|---|---|
| Authors: | Lee, Hye Eun ; Hwang, Joyce Hyunjoo ; Bennett, Keri |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 8, p. 1905-1926
|
| Subject: | Cross-cultural studies | Restaurants | Consumer behavior | Check-back | Customer services quality | Intercultural service encounter | Service effectiveness | Emotional response | Intent to revisit | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Emotion | Kundenzufriedenheit | Customer satisfaction | Kulturelle Identität | Cultural identity | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2014-0195 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011447588