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When customer ethnography is good for you : a contingency perspective
Salzmann, Edmund Christian, (2020)
Die 150 besten Checklisten zum Kundenmanagement : Kundenanalyse und -bewertung ; Kundenprofile und Kaufverhalten ; Kundenbindung und Customer-Relationship-Management
Vom Hofe, Renate, (2008)
The Voice of the Customer : A User's Guide to Customer Surveys
Mittal, Vikas, (2017)
Accelerating the durable replacement cycle with marketing mix variables
Bayus, Barry L., (1988)
Forecasting sales of new contingent products : an application to the compact disc market
Bayus, Barry L., (1987)
Optimal pricing and product development policies for new consumer durables
Bayus, Barry L., (1994)