Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective
Christian Nedu Osakwe, David Říha, Islam Mahmoud Yousef Elgammal and T. Ramayah
| Year of publication: |
2024
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|---|---|
| Authors: | Osakwe, Christian Nedu ; Říha, David ; Elgammal, Islam Mahmoud Yousef ; Ramayah T. |
| Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 52.2024, 13, p. 103-120
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| Subject: | Cognitive-affective-normative theory | Generation Z | NCA | SEM | Service requests | Service robots | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-09-2023-0552 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015162579