Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
JungHoon (Jay) Lee; Chihyung Michael Ok
| Year of publication: |
2014
|
|---|---|
| Authors: | Lee, JungHoon ; Ok, Chihyung Michael |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 36.2014, p. 176-187
|
| Subject: | Service sabotage | Burnout | Emotional dissonance | Emotional intelligence | Emotional labor | Emotion | Intelligenz | Intelligence | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Stress | Work stress | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010239296