Understanding Muslim frontline employees' perceived religious discrimination and emotional exhaustion
Walid Chaouali, Mohamed Yacine Haddoud, Mohamed Mousa, Ahmed Mohamed Elbaz, Narjess Aloui and Fawzi Dekhil
| Year of publication: |
2024
|
|---|---|
| Authors: | Chaouali, Walid ; Haddoud, Mohamed Yacine ; Mousa, Mohamed ; Elbaz, Ahmed Mohamed ; Aloui, Narjess ; Dekhil, Fawzi |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 6, p. 731-745
|
| Subject: | Customer deviance | Dysfunctional customers | Employee | Hospitality | Tourism | Gastgewerbe | Hospitality industry | Emotion | Arbeitskräfte | Workforce | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Stress | Work stress | Dienstleistungsqualität | Service quality | Religion | Arbeitszufriedenheit | Job satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-08-2023-0312 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110571