Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Fang Xie, Xufan Zhang, Jing Ye, Lulu Zhou, Wenjian Zhang and Feng Tian
| Year of publication: |
2023
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|---|---|
| Authors: | Xie, Fang ; Zhang, Xufan ; Ye, Jing ; Zhou, Lulu ; Zhang, Wenjian ; Tian, Feng |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 6, p. 797-819
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| Subject: | Customer orientation | Customer incivility | Emotional exhaustion | Supervisor monitoring | Interactional monitoring | Observational monitoring | Beziehungsmarketing | Relationship marketing | Emotion | Leistungsbeurteilung | Employee performance appraisal | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Stress | Work stress | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-12-2022-0273 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014448096