Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Jian Ming Luo, Huy Quan Vu, Gang Li, Rob Law
| Year of publication: |
2021
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|---|---|
| Authors: | Luo, Jian Ming ; Vu, Huy Quan ; Li, Gang ; Law, Rob |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 98.2021, p. 1-10
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| Subject: | Artificial intelligence | Multi-criteria decision making | Robot hotel | Robotic service | Sentiment analysis | TripAdvisor | Roboter | Robot | Künstliche Intelligenz | Hotellerie | Hotel industry | Social Web | Social web | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Emotion | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.103032 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013198484