Understanding service firms brand value creation : a multilevel perspective including the overarching role of service brand marketing capability
Phyra Sok and Aron O'Cass
Year of publication: |
2011
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Authors: | Sok, Phyra ; O'Cass, Aron |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 25.2011, 7, p. 528-539
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Subject: | Markenimage | Brand image | Dienstleistungsqualität | Service quality | B-to-B-Marketing | Business-to-business marketing | Dienstleistungssektor | Service industry | Kambodscha | Cambodia |
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