Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Devon S. Johnson, Fleura Bardhi, and Dan T. Dunn
| Year of publication: |
2008
|
|---|---|
| Authors: | Johnson, Devon S. ; Bardhi, Fleura ; Dunn, Dan T. |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 25.2008, 5, p. 416-443
|
| Subject: | Electronic Commerce | E-commerce | Technischer Fortschritt | Technological change | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003735875