Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology
| Year of publication: |
2008
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|---|---|
| Authors: | Johnson, Devon S. ; Bardhi, Fleura ; Dunn, Dan T. |
| Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 25.2008, 5, p. 416-443
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