Understanding the dynamics of the quality of airline service attributes : satisfiers and dissatisfiers
Sangwon Park, Jin-Soo Lee, Juan L. Nicolau
| Year of publication: |
2020
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|---|---|
| Authors: | Park, Sangwon ; Lee, Jin-soo ; Nicolau, Juan L. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 81.2020, p. 1-8
|
| Subject: | Airline attributes | Airline industry | And service satisfaction | Asymmetric effects | Service quality | Dienstleistungsqualität | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Luftverkehr | Air transport | Luftverkehrspolitik | Air transport policy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2020.104163 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012297610