Understanding the psychological process underlying customer satisfaction and retention in a relational service
Lin Guo; Jing Jian Xiao; Chuanyi Tang
| Year of publication: |
2009
|
|---|---|
| Authors: | Guo, Lin ; Xiao, Jing-jian ; Tang, Chuanyi |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 62.2009, 11, p. 1152-1159
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Verbraucherberatung | Consumer advice | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003897442