Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
LuJun Su; Maxwell K. Hsu; Kimball P. Marshall
| Year of publication: |
2014
|
|---|---|
| Authors: | Su, LuJun ; Hsu, Maxwell K. ; Marshall, Kimball P. |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 31.2014, 7/8, p. 1018-1038
|
| Subject: | Service fairness | emotions | trust | behavioral intentions | word-of-mouth referral | city tourists | Urlaubsverhalten | Holiday behaviour | China | Vertrauen | Confidence | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Verbrauchereinstellung | Consumer attitudes |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010469186