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The importance of being "Indian" : identity centrality and work outcomes in an off-shored call center in India
Das, Diya, (2010)
Locating Behavioral Cynicism at Work: Construct Issues and Performance Implications
Brandes, Pamela, (2006)
Cultural mimicry and hybridity : on the work of identity in international call centers in India
Das, Diya, (2009)