Understanding the role of frontline employee felt obligation in services
Neeru Malhotra, Nicholas Ashill, Cristiana R. Lages and Amir Homayounfard
| Year of publication: |
2022
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|---|---|
| Authors: | Malhotra, Neeru ; Ashill, Nicholas ; Lages, Cristiana R. ; Homayounfard, Amir |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 11/12, p. 843-871
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| Subject: | affective commitment | fairness in reward allocation | felt obligation | perceived support | Service recovery performance | social exchange theory | Dienstleistungsqualität | Service quality | Austauschtheorie | Social exchange theory | Beschwerdemanagement | Complaint management | Mitarbeiterbindung | Employee retention | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Gerechtigkeit | Justice | Leistungsmotivation | Work motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2020.1858062 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013362154