Unethical customer behaviour : causes and consequences
Kathrin Mayr, Teresa Schwendtner, Christoph Teller and Ernst Gittenberger
| Year of publication: |
2022
|
|---|---|
| Authors: | Mayr, Kathrin ; Schwendtner, Teresa ; Teller, Christoph ; Gittenberger, Ernst |
| Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 50.2022, 13, p. 200-224
|
| Subject: | Customer behaviour in crisis situations | Frontline employees | Retail management | Unethical customer behaviour | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Einzelhandel | Retail trade | Handelsmanagement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-06-2022-0194 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013552657