Unintended consequences of humanoid service robots : a case study of public service organizations
Yazhu Maggie Wang, Sabine Matook, Alan R. Dennis
| Year of publication: |
2024
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| Authors: | Wang, Yazhu Maggie ; Matook, Sabine ; Dennis, Alan |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 174.2024, Art.-No. 114509, p. 1-15
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| Subject: | AI information technology | AI-powered service taxonomy | Humanoid AI-powered service robot | Library service experience | Public service organizations | Unintended consequences | Öffentliche Dienstleistung | Public services | Roboter | Robot | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114509 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014549165