Unintended consequences of service robots : recent progress and future research directions
Nima Heirati, Valentina Pitardi, Jochen Wirtz, Chanaka Jayawardhena, Werner Kunz, Stefanie Paluch
| Year of publication: |
2025
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|---|---|
| Authors: | Heirati, Nima ; Pitardi, Valentina ; Wirtz, Jochen ; Jayawardhena, Chanaka ; Kunz, Werner ; Paluch, Stefanie |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 194.2025, Art.-No. 115366, p. 1-11
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| Subject: | Artificial intelligence | Customer behavior | Front-line employee | Service robot | Unintended consequences | Roboter | Robot | Künstliche Intelligenz | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2025.115366 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015425729