Unlocking service provider excellence : expanding the touchpoints, context, qualities framework
Hsiu-Yu Hung, Nick Lee, and Yansong Hu
| Year of publication: |
2025
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|---|---|
| Authors: | Hung, Hsiu-Yu ; Lee, Nick ; Hu, Yansong |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 28.2025, 2, p. 336-354
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| Subject: | customer experience | customer experience performance | customer experience management | customer experience trajectory | review data | text-mining | customer review | Hidden Markov Model | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231218406 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015386808