Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Danielle D. van Jaarsveld, David D. Walker, Simon Lloyd D. Restubog, Daniel Skarlicki, Yueyang Chen, and Pascale H. Frické
| Year of publication: |
2021
|
|---|---|
| Authors: | Van Jaarsveld, Danielle ; Walker, David D. ; Restubog, Simon Lloyd D. ; Skarlicki, Daniel ; Chen, Yueyang ; Frické, Pascale H. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 2, p. 301-319
|
| Subject: | conditional indirect effects | conservation of resources theory | customer interpersonal injustice | organizational justice | voluntary turnover | Verhalten in Organisationen | Organizational behaviour | Gerechtigkeit | Justice | Arbeitsmobilität | Labour mobility | Mitarbeiterbindung | Employee retention | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Emotion | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670519883949 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012522546