Unraveling the customer orientation paradox
Hyunghwa Oh, WooMi Jo, Jinok Susanna Kim, and Jeongdoo Park
| Year of publication: |
2025
|
|---|---|
| Authors: | Oh, Hyunghwa ; Jo, WooMi ; Kim, Jinok Susanna ; Park, Jeongdoo |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 37.2025, 2, p. 602-621
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| Subject: | Casino employees | Customer incivility | Customer orientation | Emotion- and problem-focused coping | Job stress | Beziehungsmarketing | Relationship marketing | Stress | Work stress | Glücksspiel | Gambling | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2024-0535 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210208