Unveiling the mediating mechanisms : service recovery and customer advocacy between app attachment and customers' responses
Leonardo Aureliano-Silva, Xiaoxiao Fu, Cihan Cobanoglu, M. Omar Parvez
| Year of publication: |
2025
|
|---|---|
| Authors: | Aureliano-Silva, Leonardo ; Fu, Xiaoxiao ; Cobanoglu, Cihan ; Parvez, M. Omar |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 8.2025, 1, p. 1-19
|
| Subject: | App attachment | Customer advocacy | Customer resonses | Mediating mechanisms | Service recovery | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Mobile Anwendung | Mobile application | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-09-2023-0641 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015271282