Users' perceptions of the free , virtual-only service experience
Year of publication: |
2009
|
---|---|
Authors: | Yilmazsoy, Baris ; Saad, Mohammed ; Cicmil, Svetlana |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 7/8, p. 1007-1019
|
Subject: | Dienstleistungsqualität | Service quality | Website | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing |
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