Using experts to develop a supply chain maturity model in Mexico

Purpose – This research aims to develop a supply chain maturity model so that Mexican firms can evaluate their current supply chain operations and develop an improvement road‐map. Design/methodology/approach – The Delphi Method was used with 80 experts in Mexico. The Delphi Method gathers multiple perspectives on supply chain operations and delineates a path to reach a group consensus. The results lead to the specification of a supply chain maturity model S(CM) 2 . S(CM) 2 is validated through experimentation and a pilot test to verify the ability of the model to help managers assess the supply chain processes of a firm by identifying their maturity level in each model viewpoint. A pilot test with a Mexican firm demonstrates the practical implementation of the model. Findings – The research results in a meta‐model, called the supply chain maturity model S(CM) 2 , that describes supply chain maturity at five levels across multiple competency areas, and provides guidance to specify an improvement plan. Research limitations/implications – The meta‐model was developed in Mexico and may not apply to the operations of supply chains in other countries. Additionally, the large scope of the meta‐model calls for further testing and refinement. Practical implications – The research provides a means for firms to evaluate their supply chain operations and develop improvement plans. Originality/value – The paper contributes by integrating the ideas of reference frameworks, capability maturity models, and improvement processes and demonstrates how a holistic meta‐model can be developed to evaluate supply chain operations.