Using information-seeking argument mining to improve service
Year of publication: |
2022
|
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Authors: | Skiera, Bernd ; Yan, Shunyao ; Daxenberger, Johannes ; Dombois, Marcus ; Gurevych, Iryna |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 4, p. 537-548
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Subject: | argument mining | service design | service improvement | service innovation | textual analysis | Wirtschaftsintegration | Economic integration | Bergbau | Mining | Dienstleistung | Services | Dienstleistungsinnovation | Service innovation | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Text | Data Mining | Data mining | Innovation |
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