Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Anca Sailer; Ruchi Mahindru; Yang Song; Xing Wei
| Year of publication: |
2015
|
|---|---|
| Authors: | Sailer, Anca ; Mahindru, Ruchi ; Song, Yang ; Wei, Xing |
| Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 259-298
|
| Subject: | IT-Management | IT management | Störungsmanagement | Disruption management | Unternehmensarchitektur | Enterprise architecture | Sequentielle Entscheidung | Sequential decision making | Klassifikation | Classification |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011408802