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Using practice theory to analyse value propositions and value facilitation in self-reliance training
Ellway, Benjamin P.W., (2014)
Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V., (2020)
Effectiveness of IT service management capability : value co-creation and value facilitation mechanisms
Winkler, Till J., (2019)
The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W., (2014)
Making it personal in a call centre : electronic peer surveillance
Ellway, Benjamin P. W., (2013)
What's wrong with IVR system service? : a spatial theorisation of customer confusion and frustration
Ellway, Benjamin P. W., (2016)