Using the Concept of Loss: An Alternative SERVQUAL Measure
Year of publication: |
1999
|
---|---|
Authors: | Hussey, Michael K. |
Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 19.1999, 4, p. 89-101
|
Publisher: |
Taylor & Francis Journals |
Saved in:
Online Resource
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