Validation of a computer user satisfaction questionnaire to measure IS success in small business

[Abstract]: The determination of factors that influence success in small business information systems(IS)is of obvious importance to the individuals running those businesses and to the regionaleconomies where the businesses are located. The first step in this process is to developmodels of interacting factors that contribute to success. Considerable progress has alreadybeen made in this area. DeLone and McLean (1992), for example, identified six inter-relatedfactors that help to account for success. Their model has served as a platform for otherresearchers in this area (e.g., Seddon & Kiew, 1996). A second important step in this processis the development of well-validated instruments that can be used to measure the constructsmaking up the models. Without such instruments, it is not possible to go beyond merespeculation about possible contributors to small business IS success. The present studyreports on the factorial validation of an instrument that can be used to access assess coreconstructs identified by previous researchers as predictors of success. The instrument alsoalso contains a two-item measure of user satisfaction, a variable that is commonly accepted asa surrogate measure of IS success.