Validation of reliability capability evaluation model using a quantitative assessment process

Purpose – Reliability capability is a measure of the practices within an organization that contributes to the reliability of the final product and the effectiveness of these practices in meeting the reliability requirements of customers. The purpose of this paper is to propose a model for evaluating the reliability capability of electronics manufacturers. Design/methodology/approach – A survey methodology and statistical methods based on multivariate correlational analysis were used to validate the model theoretically. Findings – The result of the analysis is a list and ranking of tasks that are critical to the development of reliable electronics products. Originality/value – The paper presents a generic model for evaluating both in‐house reliability practices and those of suppliers to identify areas for improvement and for evaluating improvements over time.