Value added or overload? : a study of the countervailing effects of non-core features on mobile banking apps
Year of publication: |
2022
|
---|---|
Authors: | Lyu, Venessa Chan ; Chin, Wynne W. ; Zhang, Hongfeng ; Liu, Vincent |
Published in: |
Journal of consumer behaviour. - Chichester : Wiley, ISSN 1479-1838, ZDB-ID 2094545-0. - Vol. 21.2022, 3, p. 602-613
|
Subject: | Electronic Banking | Electronic banking | Mobile Anwendung | Mobile application | Benutzerfreundlichkeit | Usability | Konsumentenverhalten | Consumer behaviour | Befragung | Interview | China | 2020 |
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