Value co-creation in maintenance services : case study in the mechanical industry
Eduardo Luiz Braun, Giancarlo Medeiros Pereira, Miguel Afonso Sellitto and Miriam Borchardt
| Year of publication: |
2017
|
|---|---|
| Authors: | Braun, Eduardo Luiz ; Pereira, Giancarlo Medeiros ; Sellitto, Miguel Afonso ; Borchardt, Miriam |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 23.2017, 5, p. 984-999
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| Subject: | Service | Contracts | Service operations | Supplier relations | Service industries | Maintenance | Lieferantenmanagement | Supplier relationship management | Dienstleistungssektor | Service industry | Instandhaltung | Maintenance policy | Leistungsbündel | Bundling strategy | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Dienstleistung | Services | Outsourcing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BPMJ-09-2014-0090 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011785801