Value creation through lean management : a case study of healthcare service operations
Mohammad Asif Salam and Sami A. Khan
| Year of publication: |
2016
|
|---|---|
| Authors: | Salam, Mohammad Asif ; Khan, Sami A. |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 25.2016, 3, p. 275-293
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| Subject: | healthcare service | value chain | lean | process mapping | service operations management | patient satisfaction | Thailand | Lean Management | Lean management | Betriebliche Wertschöpfung | Value creation | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Lean Production | Lean production | Qualitätsmanagement | Quality management | Patienten | Patients |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011636447