Value reciprocity mechanism in hotels : testing customer participation behaviour and value co-creation as mediators and previous experience as a moderator
Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro and Ana Cláudia Campos
| Year of publication: |
2025
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|---|---|
| Authors: | Sadighha, Jinous ; Pinto, Patrícia ; Guerreiro, Manuela ; Campos, Ana Cláudia |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 8.2025, 6, p. 2206-2231
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| Subject: | Customer citizenship behaviour | Customer co-creation perception | Customer participation behaviour | Value co-creation | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-06-2024-0627 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015422859