Values-based service for sustainable business : lessons from IKEA

Bo Edvardsson and Bo Enquist

chapter 1 Setting the stage -- chapter 2 Sustainable business embedded in history and heritage -- chapter 3 Values-based service -- chapter 4 Values-based service experience -- chapter 5 Values-based service brands and marketing communication -- chapter 6 Values-based service leadership -- chapter 7 Values-based sustainable service business.

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Year of publication:	2009
Authors:	Edvardsson, Bo
Other Persons:	Enquist, Bo (contributor)
Publisher:	London : Routledge,
Subject:	IKEA of Sweden <Älmhult> \| Corporate Social Responsibility \| Corporate social responsibility \| Unternehmensethik \| Business ethics \| Nachhaltige Entwicklung \| Sustainable development \| Kundenservice \| Customer service \| Dienstleistungssektor \| Service industry \| Möbelhandel \| Furniture retailing \| Schweden \| Sweden \| IKEA \| Kundenorientierung \| Wertorientiertes Management

Extent:	1 online resource (x, 131 pages)
Series:	Management, organizations and society ; 5
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-0-203-88770-7 ; 978-1-134-04757-4 ; 978-1-134-04752-9 ; 978-1-134-04756-7 ; 978-0-415-45853-5 ; 978-0-415-62039-0
Other identifiers:	10.4324/9780203887707 [DOI]
Classification:	Marketing
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014499781