Variability in health care services : the role of service employee flexibility
Jessica Vredenburg; Simon J. Bell
| Year of publication: |
2014
|
|---|---|
| Authors: | Vredenburg, Jessica ; Bell, Simon J. |
| Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 2194257-2. - Vol. 22.2014, 3, p. 168-178
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| Subject: | Health care services | Service variability | Customer and patient participation | Service employee flexibility | Service employee adaptability | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Dienstleistungssektor | Service industry | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Dienstleistung | Services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010427975