Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)

Matthew L. Meuter

Alternative title:	Internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Year of publication:	2022
Authors:	Meuter, Matthew L.
Published in:	The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 4, p. 476-481
Subject:	Customer experience \| Post-pandemic service delivery \| Self-service technology \| Service delivery \| Service technology \| SST adoption \| SST usage \| Technology and service \| Selbstbedienung \| Self-service \| Kundenservice \| Customer service \| Dienstleistungssektor \| Service industry \| Internet \| Dienstleistungsqualität \| Service quality \| Innovationsdiffusion \| Innovation diffusion \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsmarketing \| Services marketing \| Informationstechnik \| Information technology \| Öffentliche Dienstleistung \| Public services \| Technischer Fortschritt \| Technological change \| Innovationsakzeptanz \| Innovation adoption \| Dienstleistung \| Services

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JSM-05-2021-0183 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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