Voice bots on the frontline : coice-based interfaces enhance flow-like consumer experiences & boost service outcomes
Naim Zierau, Christian Hildebrand, Anouk Bergner, Francesc Busquet, Anuschka Schmitt, Jan Marco Leimeister
| Year of publication: |
2023
|
|---|---|
| Authors: | Zierau, Naim ; Hildebrand, Christian ; Bergner, Anouk Samantha ; Busquet, Francesc ; Schmitt, Anuschka ; Leimeister, Jan Marco |
| Subject: | Artificial intelligence | Flow | Media richness | Natural language processing | Service research | Speech interaction | Voice-based interface | Künstliche Intelligenz | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour | Sprache | Language |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-022-00868-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014326652