Voice of airline passenger : a text mining approach to understand customer satisfaction
Eren Sezgen, Keith J. Mason, Robert Mayer
| Year of publication: |
2019
|
|---|---|
| Authors: | Sezgen, Eren ; Mason, Keith J. ; Mayer, Robert |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 77.2019, p. 65-74
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| Subject: | Customer satisfaction | Text mining | Airlines | Latent semantic analysis | Marketing | Kundenzufriedenheit | Fluggesellschaft | Airline | Data Mining | Data mining | Text | Passagierluftverkehr | Air passenger transport | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2019.04.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012112634