Voice of the customer as a tool for service quality analysis in public transport
Paula Jach, Jiju Antony, Scott Paul Thomson, Beth Cudney and Sandra Furterer
| Year of publication: |
2022
|
|---|---|
| Authors: | Jach, Paula ; Antony, Jiju ; Thomson, Scott Paul ; Cudney, Elizabeth A. ; Furterer, Sandra L. |
| Subject: | Kano model | Public transport | Quality improvement | Service quality improvement | Voice of the customers | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Öffentlicher Nahverkehr | Local public transport | Öffentlicher Verkehr | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-05-2021-0134 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013338046