Voice of the customer : capture and analysis
Kai Yang
| Year of publication: |
2008
|
|---|---|
| Authors: | Yang, Kai |
| Publisher: |
New York, NY [u.a.] : McGraw-Hill |
| Subject: | Produktentwicklung | Six Sigma | Qualitätskontrolle | Kundenwert | Quality control | Statistical methods | Production management | Six sigma (Quality control standard) |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XI, 416 S. : Ill., graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| Notes: | Includes bibliographical references (p. 399-402) and index |
| ISBN: | 978-0-07-146544-1 ; 0-07-146544-8 |
| Classification: | Marketing ; Fertigung |
| Source: |
Persistent link: https://www.econbiz.de/10004931206