Walking a tightrope : the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance
Stefan Sleep; Sundar Bharadwaj; Son K. Lam
| Year of publication: |
2015
|
|---|---|
| Authors: | Sleep, Stefan ; Bharadwaj, Sundar ; Lam, Son K. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 43.2015, 4, p. 472-489
|
| Subject: | Boundary spanning | Dedicated sales teams | Customer satisfaction | Team performance | Arbeitsgruppe | Team | Kundenzufriedenheit | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement | Arbeitsleistung | Job performance |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011306303