'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour
| Year of publication: |
2002
|
|---|---|
| Authors: | Callaghan, George ; Thompson, Paul |
| Published in: |
Journal of management studies : JMS. - Oxford : Blackwell, ISSN 0022-2380, ZDB-ID 2424976. - Vol. 39.2002, 2, p. 233-254
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