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Qualität der Internen Markenführung : Konzeptualisierung, empirische Befunde und Steuerung eines markenkonformen Mitarbeiterverhaltens
Batt, Verena, (2013)
The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers
Chiu, Weisheng, (2014)
Are performance appraisals and reward really a contributory factor to service quality?
Ueno, Akiko, (2013)
Which HRM practices contribute to service culture
Ueno, Akiko, (2012)
Which management practices are contributory to service quality? : part 2 ; findings from in-depth interviews
Ueno, Akiko, (2009)