What causes imbalance in complex service networks? : evidence from a public health service

Katrien Verleye, Elina Jaakkola, Ian R. Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder and Johan Quist

Year of publication:	2017
Authors:	Verleye, Katrien ; Jaakkola, Elina ; Hodgkinson, Ian R. ; Jun, Gyuchan Thomas ; Odekerken-Schröder, Gaby ; Quist, Johan
Published in:	Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 28.2017, 1, p. 34-56
Subject:	Service-dominant logic \| NHS \| Health services \| Value co-creation \| Public services \| Stakeholder theory \| Institutional logics \| Service networks \| Complex service systems \| Balanced centricity \| Mid-Staffordshire Trust \| Gesundheitswesen \| Health care system \| Service-Dominant Logic \| Stakeholder \| Unternehmensnetzwerk \| Business network \| Gesundheitsversorgung \| Health care \| Dienstleistungsqualität \| Service quality \| Kundenintegration \| Customer integration \| Öffentliche Dienstleistung \| Betriebliche Wertschöpfung \| Value creation \| Dienstleistung \| Services \| Großbritannien \| United Kingdom \| Komplexe Systeme \| Complex systems \| Dienstleistungssektor \| Service industry \| Dienstleistungsmarketing \| Services marketing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JOSM-03-2016-0077 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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