What drives consumer website stickiness intention? : the role of website service quality and website involvement
Jinnan Wu, Lin Liu, Tingting Cui
| Year of publication: |
2021
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|---|---|
| Authors: | Wu, Jinnan ; Liu, Lin ; Cui, Tingting |
| Published in: |
International journal of services technology and management : IJSTM. - Geneva : Inderscience Enterprises Ltd., ISSN 1741-525X, ZDB-ID 2048156-1. - Vol. 27.2021, 3, p. 189-208
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| Subject: | website stickiness | website service quality | WSQ | website involvement | affective involvement | stimulus-organism-response | SOR | motivation theory | Website | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Marketing | Internet marketing | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTM.2021.115163 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012594214