What influences customer satisfaction when? : product and service over time
Year of publication: |
2016
|
---|---|
Authors: | Ting, Shueh-Chin |
Published in: |
Journal of management research. - Las Vegas, Nev. : Macrothink Institute, ISSN 1941-899X, ZDB-ID 2531426-9. - Vol. 8.2016, 3, p. 45-59
|
Subject: | Customer satisfaction | Dynamic | Non-linear | Over time | Weight | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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