What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions
Haitham M. Alzoubi, Mohit Vij, Anu Vij, Jalal Rajeh Hanaysha
| Year of publication: |
2021
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|---|---|
| Authors: | Alzoubi, Haitham M. ; Vij, Mohit ; Vij, Anu ; Jalal Rajeh Hanaysha |
| Published in: |
Enlightening tourism : ET ; a pathmaking journal. - Huelva : Univ., ISSN 2174-548X, ZDB-ID 2631025-9. - Vol. 11.2021, 1, p. 102-135
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| Subject: | Analytic Hierarchy Process (AHP) | Customer Loyalty | Customer Satisfaction | Service Quality | UAE five-star hotels | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | AHP-Verfahren | AHP approach | Vereinigte Arabische Emirate | United Arab Emirates | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.33776/et.v11i1.5056 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012583822