What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions
Year of publication: |
2021
|
---|---|
Authors: | Alzoubi, Haitham M. ; Vij, Mohit ; Vij, Anu ; Jalal Rajeh Hanaysha |
Published in: |
Enlightening tourism : ET ; a pathmaking journal. - Huelva : Univ., ISSN 2174-548X, ZDB-ID 2631025-9. - Vol. 11.2021, 1, p. 102-135
|
Subject: | Analytic Hierarchy Process (AHP) | Customer Loyalty | Customer Satisfaction | Service Quality | UAE five-star hotels | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Vereinigte Arabische Emirate | United Arab Emirates | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Kundenzufriedenheit | Customer satisfaction |
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