What makes online reviews helpful? : a diagnosticity-adoption framework to explain informational and normative influences in e-WOM
| Year of publication: |
2015
|
|---|---|
| Authors: | Filieri, Raffaele |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 6, p. 1291-1270
|
| Subject: | Electronic word of mouth | Online consumer reviews | User-generated content | Dual-process theory | Information diagnosticity | Information adoption | Virales Marketing | Viral marketing | Social Web | Social web | Online-Marketing | Internet marketing | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Informationsverhalten | Information behaviour | Produktinformation | Product information | Kaufentscheidung | Purchase decision | Internet |
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